Description
We are currently seeking a Network Engineer to perform technical support for an IT consulting firm that specializes in Green IT practices.

The ideal candidate will have the skills to provide technical support to small business end users and business owners. Candidate must be familiar with supporting Microsoft Windows desktop and server operating systems, familiarity with MAC OS X and Linux is a plus.

This person must be outgoing and flexible. The ideal candidate is creative and an outside of the box thinker that has a passion for technology, and a strong appreciation for art, music and science. Additionally this person must be passionate toward sustainability and possess a true love and respect for the environment and the planet.

This person will work directly with senior technical staff members as well as the company President and will  be required to interface with clients and prospects remotely and in person. You will need to take direction from others in a fast-paced and quickly changing environment and you will be expected to take the initiative to execute delegated tasks independently with limited supervision.

Responsibilities

• Respond to telephone calls and e-mail requests for technical support
• Document, assign, track and monitor support tickets to ensure a timely resolution
• Travel to customer sites to perform support on regular basis
• Monitor status of network health at various client sites
• Maintain documentation and auditing policies and procedures, user guides, system configuration management and diagramming (using VISIO)
• Occasionally attend trade shows and promotional events for G2
• Participate in rotating on-call responsibilities

Position Requirements General Qualifications

• Possess excellent verbal and written communication skills.
• Ability to work independently
• Ability to work well under pressure and time constraints
• Ability to diagnose, research and solve problems independently
• Self motivated, detail-oriented and organized.
• Committed to environmental responsibility and sustainable thinking
• Passion for technology, strong appreciation for art, music and science
• Willingness to participate in after hours events and company outings
• Willingness to peruse technical certifications

Technical Qualifications

• Intermediate to Expert:
  • Windows XP, Vista, 7. (Mac OSX  Linux a plus)
  • Microsoft Windows Servers 2000, 2003, 2008
  • Full Understanding of Office 2003/2007 Applications
  • Microsoft Active Directory
  • Microsoft Exchange
  • Microsoft SQL
  • Blackberry Enterprise server
  • Printer, Workstation and Server hardware
  • Backups
• Basic to Intermediate:
  • Virtualization
  • Citrix and Terminal Services
  • Cisco ASA Firewalls, Routers, Switches
  • TCP/IP Networking, DNS, DHCP
  • Wireless networking

Benefits and Amenities

• Opportunity to work with a grassroots group of entrepreneurs and gain exposure passionate technologists in a rapidly growing high-tech company.
• Exposure to the major players in sustainability and environmental responsibility in the greater Boston area.
• An intense experience in modern marking practices and an opportunity to show your knowledge and ability by bringing new ideas and concepts to the table.
• Work with extremely fun and outgoing individuals who have a solid work ethic yet love to let loose and have fun.
• Occasional access to the House of Blues Foundation room for social and work events. (*you must be 21 years of age to attend most events in the Foundation Room)
• Access to concert tickets for promotional events at the House of Blues Boston, local sporting events, and other musical performances.
• Our office is located in Boston in the Fort Point Channel area on the silver line and walking distance to South Station and Downtown Crossing T stations.
• An opportunity to make a difference by reducing energy consumption and e-waste in Boston

No Phone Calls Please!

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